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Comment by Lee Marc McGarry on March 19, 2010 at 15:34

I am from the UK and work for a lighting solutions company and can not believe it to be possible over the lack service in South Africa, and this is from, the information being given by telephonic conversation, no real rush to send quote(er hello this is potential business for you), to the delivery, ie suppliers giving you dates that can not be acheived, which in turn makes you look like a billy bull S****** when you can not deliver on time because of this. Due to this i have had to factor all these incompetence’s in to my quotes and deadline. In this day an age this kind of thing should not happen. But we can all sit and moan about this and will it do any good? I doubt it.

Comment by Ebenhaezer Keun on December 8, 2009 at 17:57

DIid the lady from SACAP reply to you ever?

Eben

Comment by Faried De Bruyns on December 14, 2008 at 1:12

SACAP needs to be more helpful towards their members. They need to respond to questions and
could perhaps compile an FAQ page. There are many examples of sites, like that of AIA that
serve the needs of their members.

Amidst all the bad publicity and despair in services, it might help if good services could be
published. If these good services could be verified and awarded a rating by way of member
votes.

Awarding a good service will be a step towards discouraging a bad service.

Faried

Comment by Bradley Schmidt on November 17, 2008 at 11:15

Hi Vivienne,
We are a smaller supplier, and would not like to find ourselves with a similar reputation. We have found that communication is key in handling mis-aligned expectations. But, on occasions, certain things cannot be anticipated. Just as a matter of interest, what are the things that you feel are essential for a supplier to be considered a good supplier?

Bradley

Comment by Sjaak Boer on November 8, 2008 at 16:38

Wow....so SA is a mess.... in business??

Comment by Lourens Miller on November 6, 2008 at 9:34

As Far AS I know tertia Jacobs has left SACAP (sadly)

Comment by Modena Design Centres on November 5, 2008 at 15:14

To take Andy up on his comment, one of the aspects of Modena Design Centres is the supply ie sale of Autodesk solutions. We concur with Vivienne that some sales reps are just interested in pushing the product irrespective of whether it actually fits the customer requirements. It is our belief that the approach we take is the complete opposite. We first have to understand the client requirements before proposing a solution to meet those requirements. It may seem as something that is often said but in our experience is seldom done. Taking this approach enables us to build stronger business relationships with our clients and has seen us win over many customers from other sales people. These are typically those who relentlessly phone to get the order and then once they have it they never call back or show any interest in you again.
Andy wanted the other side of the fence so now tell us how would you like to be approached?

Comment by Vivienne Wakeford on November 5, 2008 at 14:04

Good idea!

Comment by Andy Hadfield on November 5, 2008 at 13:54

Aren't there a bunch of sales reps on DesignMind? We should chat to them... Be interesting to get the story from the other side of the fence...

Comment by Vivienne Wakeford on November 5, 2008 at 13:36

btw....sorry for all the spelling and grammar errors. I am a bit pressed for time!

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